Pairing Xano and n8n with the official Xano node!

The official Xano node for n8n is here, and it changes how you connect your automations to a real backend. Instead of wiring up custom HTTP requests with manual headers and auth tokens, you can now interact with your Xano database and agentic workflows directly from a node — clean, simple, and powerful.

In this guide, you'll walk through building a support ticket automation that receives an incoming ticket, classifies it, stores data in Xano, runs agentic business logic, and sends results back to n8n for further processing.

Setting Up Your Xano Credentials in n8n

To get started, you need two things from your Xano instance: your base URL and an access token. Head to your instance settings, open the metadata API panel, and navigate to Manage Access Tokens. Create a new token, set the expiration to never, and copy it to your clipboard along with your instance URL.

Back in n8n, go to your credentials, search for Xano, and create a new credential by pasting in both values. Once your connection tests successfully, you're ready to build.

Building the n8n Workflow

The workflow starts with a webhook that receives ticket data from any ticketing platform. That data flows into an AI agent node that classifies the ticket into predefined categories using an OpenAI model.

Next, you'll use the Xano node to search your users table by email — the assumption being that every incoming ticket includes a user email. The Xano node makes this straightforward: select your workspace, choose the Search Row operation, pick your table, and map the email field from the previous step. If a user is found, the workflow moves on. If not, a Create Row operation adds a new user automatically.

Finally, a second Xano node creates a new record in your support tickets table, capturing the ticket details for processing.

Agentic Processing Inside Xano

Once the ticket lands in Xano, a database trigger fires an agentic workflow called the Support Ticket Processor. This agent has access to your escalation rules table, which contains the SLA logic it needs to make decisions — whether to auto-resolve the ticket or escalate it, and to which team.

The agent's system prompt defines its responsibilities clearly: analyze the ticket, look up the user, apply escalation rules, and then send the result back to n8n via a webhook. You can inspect each tool the agent uses, including tool-level instructions that guide when and how each tool should be invoked.

Receiving the Result Back in n8n

Once the agent finishes processing, it posts the enriched ticket data — including category, escalation status, priority, and assigned team — back to your n8n webhook. From there, you can route the result to any downstream step: send a Slack notification, update a CRM, or trigger another workflow entirely.

This pattern gives you the best of both worlds: n8n handles automation orchestration and integrations, while Xano manages your data, business logic, and AI workflows with a real backend behind them.